Question 1

How much does new flooring cost?

Accepted Answer

Every project gets a full project price after a free in-home estimate. Cost depends on the material, the style, the finish, the manufacturer, and the condition of your subfloor, so we don't give quotes over the phone.

Question 2

Is the estimate really free?

Accepted Answer

Yes, always. We come to your home, measure the space, check the subfloor, and answer every question about materials, maintenance, and timing before anything is contracted.

Question 3

What's included in the project price?

Accepted Answer

Everything from start to finish: materials, moving your furniture out and back, removing and hauling away the old floor, subfloor prep, and installation.

Question 4

Do you offer discounts?

Accepted Answer

Yes. Discounts are available for larger projects, repeat customers, and referrals, based on the size and scope of the job, for both residential and commercial work.

Question 5

How long does flooring installation take?

Accepted Answer

Most rooms take one day, including removal of the old floor and installation of the new one. Larger projects are scheduled at your estimate.

Question 6

How do I prepare for install day?

Accepted Answer

Just clear valuables out of the room. We move the furniture and handle everything else, and all your questions will be answered before we arrive.

Question 7

What happens if you find damage under my old floor?

Accepted Answer

Rot, mold, or other subfloor damage is removed and replaced before the new floor goes down. Most damage is spotted at the estimate. If hidden damage turns up once the old floor is removed, we show you first, and it's billed as additional labor.

Question 8

Do you use subcontractors?

Accepted Answer

No. Every floor is installed by our own employees, licensed and insured in Rhode Island under GC-17414.

Question 9

Do you install commercial flooring?

Accepted Answer

Yes. We install flooring for homes and businesses across Rhode Island.

Question 10

What areas do you serve?

Accepted Answer

Every city and town in Rhode Island, from Westerly to Woonsocket.

Question 11

How long does flooring last?

Accepted Answer

It depends on how you live on it. Carpet typically lasts about 10 years, while hardwood and ceramic tile can last 25 to 100 years. A busy home with kids and pets sees more wear, so we help you choose a floor that fits your household.

Question 12

How much maintenance does a new floor need?

Accepted Answer

It depends on the floor and how much traffic it gets. At your estimate we explain the cleaning and care for each option and recommend the right floor for the way you live.

Question 13

Do you supply the materials?

Accepted Answer

Yes. We supply all flooring materials, only recommend products we stand behind, and install everything to the manufacturer's specifications so your warranty stays intact.

Question 14

Do you offer a warranty?

Accepted Answer

Yes. Materials carry up to a 25-year warranty, and our labor is guaranteed for the life of your floor on every floor type we install. If a problem is ever our fault, we make it right.

Question 15

How does payment work?

Accepted Answer

A material deposit is due before work begins, and the balance is due when the job is complete. We accept cash, check, and PayPal.

Question 16

What if I need to cancel or reschedule?

Accepted Answer

No problem. There's no penalty for canceling or rescheduling.

Question 17

What's the difference between solid and engineered hardwood?

Accepted Answer

Solid hardwood is a single piece of real wood species. Engineered hardwood is a manufactured board built from five or seven layers with a finished top. Solid isn't always more expensive. Price depends on the species, finish, type, and manufacturer, and we walk you through the differences at your estimate.

Question 18

How long does hardwood flooring last?

Accepted Answer

Anywhere from 25 to 100 years, depending on how you live on it. A busy home with kids and pets sees more wear, so we help you choose a hardwood and finish that fit your household.

Question 19

Do you install stone and marble too?

Accepted Answer

Yes. Stone and marble follow the same process as ceramic tile: we remove the old floor, put down the proper subfloor, and install from start to finish.

Question 20

How long does a tile floor last?

Accepted Answer

Ceramic tile typically lasts 25 to 100 years, and some tile can last for generations with normal care.

Question 21

How long does luxury vinyl installation take?

Accepted Answer

Most rooms are done in one day, including removal of the old floor and subfloor prep.

Question 22

Do you prep the subfloor before installing luxury vinyl?

Accepted Answer

Yes. Every job includes subfloor prep, whether the existing subfloor needs repair or full replacement. Any hidden damage is shown to you before we go further.

Question 23

How often should carpet be replaced?

Accepted Answer

About every 10 years, though it depends on traffic, kids, and pets in the home.

Question 24

Do you remove the old carpet and move furniture?

Accepted Answer

Yes. We move your furniture out and back, remove and haul away the old carpet, prep the subfloor, and install the new carpet, usually in one day.

Flooring Installation FAQ

Frequently asked questions